We are InMotion Ventures 2 Limited. We are a private limited company registered in England under company number 10444740 and our registered office is at Abbey Road, Whitley, Coventry CV3 4LF in the UK.
These are the terms and conditions which apply when you rent a car from us.
Your contract with us
Your contract with us consists of the rental agreement and these terms and conditions.
What is the rental agreement?This is the document which you sign when the car is delivered to you, which contains the details of the car you are renting, the location where you want it to be dropped off and collected from, the period of time you are renting it for, and the charges payable. The rental agreement will be populated with details from the form you use to make a booking on our app. If for any reason you are unable to use our app to make a booking, you can also make a booking using our backup telephone booking system.
Please read both the rental agreement and these terms and conditions carefully as you will be bound by their terms.
Who do the rental agreement and these terms and conditions apply to?
The rental agreement and these terms and conditions apply to you as the person paying for the rental, and any driver named on the rental agreement. Unless an additional driver has signed the rental agreement to indicate their acceptance of these terms and conditions, you will be liable for all of their acts and omissions whilst they are driving the car.
If there is anything you do not understand, ask a member of staff to explain it.
When you sign the rental agreement, this signifies that you accept the conditions set out in the rental agreement and these terms and conditions. The rental agreement, together with these terms and conditions, contains all the conditions which we have agreed and replaces any written or verbal agreements we have with you.
Making a booking
In order to rent a car from us, you will need to make a booking using our booking platform available at https://itunes.apple.com/gb/app/liquid-car-rental/id1355354261. To make a booking to drive one of our cars, you must meet certain requirements.
Who can drive the car?Anyone driving the car must:
- be between the ages of 25 and 75during the rental period
- have a full GB or other EU driving licence which is valid for the type of car being rented, and have held such licence for at least two years. If you hold an EU license, you must have held this license for a minimum of 2 years, reside in the UK and have done so for at least one year preceding the rental period
- have no more than six points arising out of minor convictions on their driving licence
- have no points arising out of major convictions on their driving licence
- not have been involved in two or more accidents in the preceding three years or in one accident with costs exceeding£5,000 in the preceding three years
- not have any unspent motoring convictions
- not be under the influence of alcohol, drugs or any other substance which may impair their ability to drive the car, or cause it to be operated illegally
If you would like to view a list of major and minor convictions, please contact us at [email protected] and we will provide you with the relevant information.
When you make a booking with us, you will need to provide us with certain information and documentation in order for us to confirm your identity and verify your compliance with our insurance terms.
What information will I need to provide?You will need to provide the following information:
- date of birth
- mobile number
- email address
- debit or credit card details
- driving licence number
What documentation will I need to provide?You will need to upload copies of the following documents to our system:
- debit or credit card
- driving licence
- if you hold an EU license, you will need to provide a proof of address, e.g. utility bill
Before we are able to confirm your booking, we will need to have access to the details of any endorsements on your licence. We do this whilst we confirm your identity and creditworthiness, using external service providers to assist with our checks, using the information listed above that you have provided us with. We will be able to access your licence details and confirm whether you have any endorsements. This way, we will be able to quickly confirm whether we are able to rent a car to you. We may also re-run the licence check service immediately prior to your car rental, to consider any endorsements received in the period between booking and hire.
You will have use of the car for the period of time shown in the rental agreement.
Which car will I be renting?
In most cases you will be renting a Land Rover Discovery Sport HSELuxury. If, for any reason, we are unable to rent you a Land Rover DiscoverySport HSE Luxury, we will substitute it with an equivalent car.
Can I rent any accessories?
Your car will come with sat nav as standard. You can rent up to two child seats at no extra charge.
We will drop off the car, together with any optional accessories you have requested, at the address you gave us for the rental start date and time. We need at least 24 hours' notice from you to be able to deliver a car to you. We will confirm via our main reservation form on our app whether we are able to fulfil your delivery request.
Where can I have the car dropped off to and collected from?You can have the car dropped off at and collected from any address within the service area in London, UK, provided that both you and we are permitted to be there. If it is not possible or safe to drop off the car to the address you have provided, we will endeavour to find an alternative location nearby and notify you.You can have the car collected from a different location to the drop-off location, as long as it is within the service area in London, UK.
You must be present during your requested drop-off period and have the items with you that you need to rent the car.
What items do I need with me to rent the car?You will need to provide:
- a valid GB or other EU driving licence
- proof of address, unless we have been able to verify this using a third-party verification system
If you do not meet any of the requirements set out in these terms and conditions, we may refuse to hand over the car. If you are not available when we arrive, we reserve the right to charge you a no-show fee of £100. You will then need to book a new drop-off slot.
What times can I have the car delivered and collected? Our standard delivery and collection hours are between 8am and 7pm, Monday to Sunday.
We will collect the car and any optional accessories that you have rented at the address given by you at the end date and time. Please park the car in a safe place. You remain responsible for the car and any optional accessories, and are responsible for any applicable parking charges, until you hand over the keys, any optional accessories and we inspect the car with you at the collection location. If the car is not available when we arrive, you will be in breach of your contract with us. We will charge you a daily rental rate until we get the car back.
Can I extend the rental period?
If you want to extend your rental period, please let us know at least 24 hours before the scheduled end of the rental period. We will try our best to accommodate your request but if we can't, you must bring the car back for collection as set out in your rental agreement. In any event, we will not extend it such that the total rental period is for more than 30 days.
If you do not abide by the rental agreement or these terms and conditions, we can ask you to bring back the car before the date and time we have agreed with you. To do this we will give you written notice in person or send it to an address you have given on our rental agreement, including an email address, or via text message to your mobile phone. Once we have given you the notice, either in person or via email or SMS, you will no longer have our permission to have the car. If we send you notice via first class post, two working days after we have posted it you will no longer have our permission to have the car. We may then take back our car. If we believe you have given us false information which was material to the decision to rent the car to you, we may take back the car without giving you any notice. You will be required to arrange collection of the car in these instances.
What happens if I am late returning the car?
Please note that our drivers operate under a tight time schedule to drop-off and collect our cars on time. We are happy to give you a 20 minute grace period in case you are late. Above this grace period, we reserve the right to charge a full day's rental to cover: (i) our costs in arranging an additional collection, and (ii) revenues we lose as a result of not being able to deliver the car to another customer. To avoid this, please let us know in advance if you’re late and we will do our best to accommodate this change.
Can I cancel my booking?
You can cancel your rental free of charge provided that you have given us at least 24 hours' notice before your rental period is due to start.If you do not give us 24 hours' notice, we will charge a cancellation fee of£50. If you have not cancelled your booking and fail to take delivery of the car, we will charge a flat no-show fee of £100.
You must inspect the car and any accessories we provide before you take delivery of the car. If you are not satisfied with the car or any accessories, or if you do not think the condition of the car meets our pre-rental inspection report, you must notify us during the car handover. In the absence of such notice, it shall be deemed that you received the car and any accessories in good working order and in the condition described in the pre-rental inspection report.
What is the pre-rental inspection report?
The pre-rental inspection report is a document prepared by us before we deliver the car to you, which sets out the condition of the car.
You must take care of the car, any accessories, the keys (or other locking device), and any applications which can be used with the car, from the time we drop off the car to you until the time we collect it from you at the end of the rental period. You must return the car at the agreed location and time. When you return the car, our staff will check its condition. If we have agreed to allow you to return the car outside of the previously agreed time, you will stay responsible for the car and its condition until our staff have checked it at the earliest opportunity. We may need to clean the car before our staff can check its condition.
Subject to any fair wear and tear to the car, you agree to return the car in the same condition in which you received it. You must return the car to us with a full tank of fuel, otherwise we will charge you for our costs of refuelling it.
What is fair wear and tear?
Fair wear and tear is ordinary wear due to reasonable use. Examples include:
- minor stone chips
- normal wear on tyre treads
You are responsible for any damage to the car over and above fair wear and tear, and must pay our reasonable costs for bringing the car back to the condition stated in the pre-rental inspection report up to the amount agreed in your rental agreement. Please read paragraph 8 for further information. This could include the cost of any damage inside and outside the car, cleaning costs if the car is very dirty or smelly, and replacement or repair of any accessories provided to you.
You must always lock the car when you are not using it and use any security device which is fitted or supplied with the car.
You must always use your best endeavours to protect the car against adverse weather conditions which could cause damage to the car.
You must make sure that you use the correct fuel and fluids in the car. If the car is electric or plug-in hybrid you must charge the car in accordance with the instructions provided.
You must not sell, rent or dispose of the car, any of its parts or accessories. You must not give or try to give anyone the legal rights to the car or transfer legal ownership.
You must not let anyone work on the car (including at a reputable garage) without our written permission.
You must let us know as soon as you become aware of any defect with the car, or if the car is stolen or involved in an accident or broken down. Failure to notify may result in you breaking your contract with us and you will be liable to pay costs we incur. Please see paragraph 9 for further details.
You must not smoke in the car, or carry any object or substance which, because of its condition or smell, may harm the car or delay us renting or selling it. No animals can be transported in the car (other than registered guide dogs) without our permission.
Is there a limit on the number of miles I can drive in the car?Unless there is a limit set out in your rental agreement, you may drive as many miles as you wish during the rental period, provided that your mileage is not excessive. Mileage of over 600 miles in each 24 hour period constitutes excessive mileage, and you will be charged £0.30 per mile in case of excess mileage.
We will deliver the car to you containing a full tank of fuel, in a roadworthy state and suitable for you to use at the start of the rental period. We will have maintained the car to at least the manufacturer’s recommended standard.
We will set out the details of any existing damage to the car in the pre-rental inspection report, which you will be able to review before you sign the rental agreement.
The car you have rented may be fitted with a tracking device. The tracking device will be used to ensure safe and compliant operation of the car in line with the terms of the rental agreement and these terms and conditions. If the car is not available for collection at the end of the rental period on the agreed date, time and place we will use the data recorded on the device to recover our car. By signing the rental agreement you agree that we have your consent to record and use any data we collect.
What data will you record and collect using the tracking device, and how will you use it?We will collect the following data using the tracking device:
- distance travelled
- fuel level
- fleet management
- other information relating to the status, maintenance, performance and use of the car
We will use this data to ensure safe and compliant operation of the car and, if the car is not available for collection at the end of the rental period on the agreed date, to recover the car.
We are responsible if someone is injured or dies as a result of our action or failure to act. We are also responsible for any loss you suffer as a result of us breaking the contract between us, if we could have predicted your loss at the time the contract was entered into and it is a result of us breaking the contract. We are not responsible for any indirect losses which occur as a side effect of the main loss and which we or you could not have predicted, such as loss of profits or loss of opportunity (for example not being able to go to a business meeting or catching a flight).
We are only responsible for loss or damage to personal belongings in the car if the loss or damage is a result of our neglect or if we have broken the contract between us. Although we provide fully comprehensive insurance for the car (subject to the excess payable by you set out in your rental agreement), we do not provide insurance covering your personal items whilst they are in the car. You are responsible for your personal belongings at all times, and for removing your personal belongings, including your data, from the car at the end of the rental period. If you do leave personal belongings in the car after the rental period, we may agree to keep them for you to collect within a reasonable time and will endeavour to keep them safe, however we are not responsible for any personal belongings or data left in the car. We will usually dispose of any unclaimed personal belongings after one week.
Using the car
Only you, any driver named on the rental agreement, and anyone we have given written permission to, can drive the car. Any individual wishing to drive the car will have to meet the same criteria set out in these terms and conditions as the main driver (including undergoing the DVLA licence check).
You must not rent the car to anyone else. You must also not use the car or let someone else use it for any prohibited purpose.
What are prohibited purposes?These include using the car:
- other than in accordance with all applicable road traffic laws and regulations
- other than in accordance with these terms and conditions
- for any illegal purposes or in a way which would cause nuisance
- to carry passengers for a fee
- for driving lessons
- to tow or push any car, trailer or other object, without our written permission
- for racing, pace-making, or to test the car’s reliability, performance or speed
- off roads or on roads unsuitable for the car
- outside the United Kingdom, unless we have given you written permission and a Car on Hire Certificate (VE103B)
- if it is loaded beyond the manufacturer’s maximum weight recommendations
- to carry unsecured loads
- to carry more passengers than the car was manufactured to legally carry
We work out our charges using our current price list, which includes VAT. Our current price list is set out in your rental agreement. Your standard charges for rental will be set out in your rental agreement, and include:
- the rental charge (based on the number of days you are renting the car for, the minimum rental period being one day)
- ·an excess reduction charge, if selected
What additional charges may I have to pay?
If the car does not contain a full tank of fuel when we collect it from you, we will charge you to refuel the car at market rates. We will also charge you for any mileage in excess of 600 miles in any 24 hours period, at a rate of £0.30 per mile. No additional admin fee will be charged. You will also have to pay to us:
- any charges for loss or damage to the car resulting from your non-compliance with the rental agreement or these terms and conditions, including, where applicable, an administration fee to reflect our reasonable administration costs for dealing with these matters
- the full cost of repairs for any damage to the car caused by your gross negligence, serious carelessness, or deliberate misuse, regardless of the cover that has been taken out, e.g. driving the car illegally or driving through a flood
- any loss or damage to any optional accessories rented at time of rental (e.g. child seats, telephone cradles and chargers)
- a charge for any callouts which are your fault, (e.g. losing the key to the car)
In addition, you are responsible for the following charges to third parties:
- all charges (including legal and administrative costs) for any road-traffic offences or parking (local authority or private), congestion or toll charges, or any other offences or charges involving the car, including costs from the car being clamped, seized or towed away – we may offer to pay theLondon congestion charge for you, however this is at our discretion and will be made clear to you in the rental agreement
- any recovery charges arising from the Driver and Car Standards Agency (DVSA), HM Revenue & Customs (HMRC),the police, or any other organisation or their agents, who have seized our car while on hire to you
You are responsible for paying the appropriate authority or company for any such charges and costs if and when they ask you or us for these payments. If we are involved in any administration, you will also be responsible for paying our reasonable administration charges for dealing with these matters. Where it is difficult to transfer responsibility for any such fine or charge from us to you, we mayuse our discretion to settle the fine or charge with the appropriate authority and re-charge you such amount, together with an administration charge to reflect our reasonable administration costs. Should you wish to appeal, contest or dispute any such fine or charge we shall pass all relevant information to you and you must liaise directly with the appropriate authority or company to obtain any refund, where this is possible.
When you rent a car with us, you will have to provide a £750 security deposit, as set out in our rental agreement.
When you make a booking to reserve a car, we will verify your ability to pay the £750 security deposit by authorising and then voiding (on the same day) a £750 payment on your credit or debit card.
24 hours before you take delivery of the car, your security deposit can be settled by credit or debit card, and will be effected by electronic pre-authorisation. Although the money will not be taken from your account, it will not be available to you until the end of the rental period.
At the end of the rental period, the security deposit will be released to your credit card or refunded to your debit card. Please note that it may take up to 10 working days for the deposit monies to be available, depending on your bank or card provider.
The daily rental charge of the car and any accessories for the full rental period, together with any additional services or products will be charged when you return the car. When we have collected the car from you, we will establish whether any additional fees or charges apply and will email you an invoice to show the final cost of the booking.
How can I pay for my rental?
We accept payment by most major credit/debit cards, including Visa,MasterCard and American Express.
We will charge you interest on any overdue payments at the rate of 4% a year above the base lending rate as published by Barclays Bank. Interest will be added every day to any amount you do not pay us on time.
Our motor insurance and damage protection programme
We have a legal responsibility to have third-party motor insurance. This provides cover for claims if you injure or cause someone's death or damage their property.
What is covered?
Our insurance covers the following damage: Third party injury: Unlimited Third party property damage (cars): £20,000,000 per event / unlimited in the aggregate Third party property damage (other items):£5,000,000 per event / unlimited in the aggregate
We provide cover for loss or damage to the car. However, every time you damage the car you still have to pay an amount up to the standard £750 excess. If you have selected an optional excess reduction, you will only have to pay up an amount up to the reduced excess. Roof damage is not covered and you will be responsible for the full cost of repair.
We also provide cover for theft and damage to the car caused during a theft or attempted theft. However, you still have to pay the standard £750 excess (or less if you selected the optional excess reduction) if the car is stolen.
Are there any exclusions?
Where you have not complied with the terms of your rental agreement or these terms and conditions, or have been grossly negligent, you will have to pay all damage costs, not just the excess. Please see paragraph 7 for further details.
What to do if you have a breakdown, an accident or the car is stolen
If at any time a warning light is displayed, please stop the car as soon as you can in a safe place, and contact Land Rover Assistance as soon as possible on 0800 521786 in the United Kingdom or 00 44 1926 320003 if in Europe. We will recover and repair the car as soon as possible in accordance with the Land Rover Assistance programme. However, if it cannot be repaired we will (where possible) provide you with a replacement car for the remainder of the rental period or, where that is not possible, refund you the charges paid for the remainder of the rental period. We will not charge you for the cost of recovery and/or repair if it was caused by our negligence or fault.
If you are involved in an accident, do not admit to any third party that you are responsible. If you do, you may lose the benefit of insurance cover and be liable for any damage.
You should notify both the police and us straight away, and describe the situation as fully as possible when you are asked to do so. You should get the names and addresses of everyone involved, including witnesses, and tell the police straight away if anyone is injured or if there is a disagreement over who is responsible. You should also make sure the car is secure.
You must then fill in our accident report form and send it to our address shown on the rental agreement.
If the car has been stolen, you must tell us as soon as possible and confirm this in writing as soon as reasonably possible. You or any authorised drivers will also need to:
- get the names and addresses of any witnesses and give them to us;
- fill in a standard accident report form and provide a copy to us;
- send us any notices or other documents relating to any legal proceedings arising out of the theft or loss;
- help us and our insurers in any legal proceedings, including allowing us to take legal action in your name and defending any legal action taken against you; and
- give us back all keys and report the theft or loss to the police as soon as reasonably possible.
Ending the contract between us
If you are an individual, we will end the contract between us if we find out that your belongings have been taken away from you to pay off your debts, or a receiving order has been made against you. We may also end the contract between us if you do not comply with the main terms of the rental agreement or these terms and conditions.
If you are a company, we will end the contract between us if you go into liquidation, you call a meeting of creditors, we find out that your goods have been taken away from you until you pay off your debts, or you do not comply with the main terms of the rental agreement or these terms and conditions.
If we end the contract between us it will not affect our right to receive any amount you owe us. We can also claim reasonable costs from you if you do not meet the main conditions of the rental agreement or these terms and conditions. We can repossess the car and charge you a reasonable amount for doing so.
Leaseurope has published a code of conduct for the car rental industry. You may obtain a copy at the following address: www.leaseurope.org.
We aim to deal with all disagreements fairly and calmly. If, between us, we cannot deal with a disagreement, either you or we may take the matter to the BVRLA’s conciliation service.
The rental agreement and these terms and conditions are governed by the laws of England and Wales. Any disagreement may be settled in the courts of England and Wales.